Culligan

Sent from my iPhone. My name is Lydia Imani.

21917 Jeffrey Sauk Village, Illinois.

773-870-****.

I am a senior citizen.

I need help because your organization will not call me, email me or resolve or admit that I am the owner of the water softener in my home.

I have contacted you at least ten times or more regarding account 617306 to discontinue my service.

I initiated my first call to you on 10-5-24.

I requested to disconnect my service and to remove my debit card from your file.

However, you continue to bill me even though I own this equipment. Why haven't you contacted me with a resolution since October?

I provided you the necessary information showing that I was the owner of the water softener equipment in my home.

Still, you continue to bill me.

You are ignoring me, this is insane.

You have no contract indicating you own the equipment because when I moved in 10 years ago, I never signed a contract with you.

I established service with you through a phone call I made to you.

Why are you trying to steal this equipment from my home? More importantly, I have paid you as a renter for 10 years because your company failed to recognize me as an owner at the initial point of contract.

I thought that was your process.

I understand you are a monopoly. Am I receiving this treatment because I am a senior, black woman and you feel you can get away with it?

Inquiring minds want to know.

The equipment is old and ugly, but it's the principle of it all.

I feel so disappointed with your company and the fact that you refuse to contact me with a resolution.

I feel so disappointed that I provided you the information you requested proving I am the owner and yet, you ignore me and your company refuses to contact me with a resolution.

I feel so disrespected by you, even though I provided you with proof of ownership and told you I never signed a contract with you, explaining why you don't have a contract.

Culligan, you don't own this equipment.

You don't.

With 41 years of working in Corporate America, all I can say is your customer service is substandard. I have never seen or experienced anything like this before.

Lydia Imani.

773-870-****.

Please know that I disagree with the amount. Because you have bullied me and posed a danger to me and my home, I have been advised by authorities to immediately end this contract for safety reasons.

This will eliminate future contact with you. I feel threatened and endangered by you. It is making me anxious, and my blood pressure is going up to stroke level again. Please send me a payment in full with the list of the equipment I paid for and the amount I was charged for each one.

I also need any warranties that may exist for any of the equipment. I was overcharged because there are at least three monthly payments of $248 (rounded) that are not included. I have the receipts for 46 payments before today's payment. I am not being credited for my deposit of $998.

You had an unlicensed person install the equipment. We were forced to move out of the house for weeks because we could not use the water after you installed your system. You charged me for my own equipment and reimbursed me only in part. You charged me a monthly rental fee for equipment that belonged to me.

I was harassed and discriminated against repeatedly, which caused me undue stress and a visit to the hospital. You failed at least two salt deliveries per our agreement. When I asked to have them delivered, you argued with me and spoke to me condescendingly using racial epithets. You consistently charged me late fees when I was not late.

You charged me for filters which were supposed to be supplied by you as part of the agreement. On the last delivery, you claimed I was delinquent in payment, which I was not, and you spoke to me condescendingly, harassed me about nonpayment when no payment was due at that time, and refused to deliver the salt. You bullied me and threatened to break into my house with the police. You forged my husband's name on a contract and lied on the BBB complaint that he signed the agreement when he did not.

For this reason, when you are found guilty, as fraud is criminal and it brings a separate set of criminal charges to include imprisonment, you are not to be trusted. You consistently lied to me and the BBB in writing. When you forged his name on the contract, it means you have illegally signed his name on a legal document without his permission, essentially creating a false representation of your agreement to the contract terms, which is considered a criminal act known as 'signature forgery' and renders the contract void in most jurisdictions. We will take up all of this through complaints we will file.

Please do not reach out to me for any reason other than in writing the conclusion of this contract and all equipment listed and paid in full. I paid you the amount of your demand $1350.23.

I will file the necessary complaints with the courts for reimbursements of overpayment. Unfortunately, it is not safe for me to continue discussions with you after posting this email.

Avoid at all costs. We had the most expensive water softener installed, as recommended for our house when we rang.

We were told we would have 0% limescale. We've had this installed for nearly 2 years. We had it installed as soon as we moved into our brand new house. Our whole house is destroyed by lime.

We have gone through so many kettles etc. The lime will not come off the shower doors. We had a new unit installed which we were told was even better. Prior to this, we've had many call outs, each time we were told the last person had the settings wrong.

Then when we had the unit replaced, we were told that it was installed incorrectly in the first place, the pipe was in the wrong place! Their excuse was that it was a faulty unit anyway! I have wasted so much time and money trying to phone, waiting for callbacks which I never received, and emails being ignored. After having the new unit replaced, the limescale remained.

Each time we were told to wait around 6-8 weeks to notice a difference. There was never any difference. We had another guy out and he said the unit is clearly not working as there's lime everywhere. We had to wait four weeks to get someone out to take a water sample.

He did this and we were told we'd have the results the next day. 2 weeks later and many calls and emails in between this and nothing, no responses. I rang again to be told that the water has not been tested yet and has to be sent off to be tested and hasn't been tested yet because the woman who tests is off sick.

So there's one person who tests the water and I will be waiting another 2 weeks! It's absolutely outrageous, our whole experience has been nothing but hassle and stress and an absolute waste of money!

My delivery driver did not come out in October or and or he did not come out in December 2 times I was not had. I did not have service.

I fell behind because I was having issues with them cutting in my account for October. My driver was fired and no one else came out to replace him in December when I called. They were still working on the October issue and I was refusing to make a payment until they got the account taken care of billing or whatever they credited one month to my account I made a payment of 172 or $73.

My account shouldve been zeroed out by then and now theyre charging me for the December payment and I did not have service in December. I sent them a picture of the sticker on my unit that showed November 8 And so I need to get this resolved.

We purchased a system called Sulfur Clear and it worked for a month clearing up the sulfur smell, but then stopped working. We then called the company in Albuquerque, NM where we bought the system.

It took three weeks for someone to come and look at what had happened. The tech said the first installer didn't set up the system right, so this tech reset everything and left because he had other appointments. He didn't even wait to see if the system was working. Well, it didn't work, so we called again the next day to the office.

So, here we go again; another three weeks before the tech will be able to come and check the system again. He stated the compressor wasn't working the first time and they don't stock those items. I stated we paid almost $7000.00 for this unit, if it doesn't work, they would install a new one. So far, this has been nothing but a joke.

Poor service, no parts, and not enough qualified techs. Please, don't get caught up with this company.

I became a customer is May 2021, we have 2 tanks, no salt, not allowed in our city, an RO under the sink and a counter water dispenser. We are scheduled to receive (2) soft water tanks every 14 days; with the exception of the first 6 weeks, we have never had our tanks delivered every 14 days, we are lucky to get every month.

Culligan continues to give us credits but I would much rather that the contract I signed be followed. I pay on time every month but yet Culligan can't deliver on time which ends up sending my wife and daughter to the hospital for skin rashes due to hard water due to tanks not being changed out every 14 days. I am sick of this and would like to file a formal complaint; I have contacted the office in Oxnard Ca atleast once a month for the past 3 years, this is just gross incompetence and I feel that we have been targeted for complaining; ready to get a lawyer. Someone needs to reach out to Adrian Brisco, the route manager, and find out what he actually does because it's not managing a route, otherwise this wouldn't be happening.

I have emailed him twice, no response both times. Did get a call from one of this reps saying that this would not happen again but here we are a month later, AGAIN; until I get a response from someone from corporate I will continue to believe I'm being targeted and not being delivered to on purpose. All I want is for Culligan to deliver on their part of our 5 year contract; I don't give a crap about credits, they are appreciated but I would much rather have my tanks changed out like our contract says, every 14 days. Pissed off customer for 3 years.

My phone number is 805-628-**** and my name is Troy Doyle, ball is in your court. Oh by the way, the 2 tanks I currently have were delivered on July 8, 2024 and July 23, 2024, they've only been changing out 1 tank and charging me 2 tanks, WTF!!!