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Merci donc j'en déduit que vous estimez que un produit de votre marque vendu au brico peut casser après 3ans et que le sérieux de votre société vous amène à me dire d'en acheter un autre... 

Vous remercie pour votre réponse, 

Sergio Pagliarulo 

+32 486 60 07 66

-------- Messaggio originale --------Da: Linda Abraham Data: 24/05/2016 09:44 (GMT+01:00) A: sergiopagliarulo@gmail.com Oggetto: FW: Problème

Bonjour

 

Malheureusement on ne vents pas cela, mais vous pouvez l’acheter chez Apic et au Brico.

 

Bien à vous

 

 

 

 

From: info Sent: maandag 23 mei 2016 10:26To: WTADMINSubject: FW: Problème

 

 

 

From: Sergio Pagliarulo [mailto:sergiopagliarulo@gmail.com] Sent: zondag 22 mei 2016 21:23To: infoSubject: Problème

 

 

Bonjour il y a environ trois ans j'ai acheté un kit de filtrage 10b super et il y a quelques jours, sans avoir rien fait au filtre depuis des mois la bague s'est cassé en deux. Voir photo attachée. Comme le montrent les dents sur la photo il n'ont jamais été serré avec une pince mais avec l'outil en dotation. Le filtre est changé tous les six mois environs. Lorsque le filtre a cassé nous avons eu une inondation dans la cave. Environ 5cm d'eau de profondeur sur 100 carrés de cave. Par chance rien n'à été à jeter sauf deS vieux meubles et autre choses sans importance. Mais la chance est que nous étions dans les environs donc nous avons vite coupé l'eau quand sommes rentré à la maison et avons éviter des dégâts importants. Pouvez-vous m'indiquer si vous trouvez cela normal et si un geste commercial de votre firme en remplaçant les filtres (éventuellement par des filtres avec une bague en metal) est envisageable? 

Bien à vous,  

 

 

 

Sergio Pagliarulo 

+32 486 60 07 66

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